Health and Wellness

Patient Advocacy

A valuable feature of your membership is access to the services of a Patient Advocate.

If you need access to a hospital or ancillary facility or assistance in dealing with other medical providers, the Patient Advocacy service can assist you. Patient Advocates can also help you in negotiating lower prices on medical bills and provide a number of other value-added services. When you call for assistance, you will be assigned a personal Patient Advocate who will take responsibility for helping you.

TO MAKE THE MOST OF THIS SERVICE, PLEASE CALL THIS NUMBER BEFORE ACCESSING ANY HOSPITAL OR OTHER FACILITY, EXCEPT IN THE CASE OF AN EMERGENCY. MEMBERS RECEIVING EMERGENCY SERVICES SHOULD NOTIFY MEMBER SERVICES WITHIN FORTY-EIGHT (48) HOURS OF BEING DISCHARGED IN ORDER TO BENEFIT FROM DISCOUNT NEGOTIATION SERVICES.

Patient Advocacy offers you an array of value-added services, by providing assistance with:

• Negotiating lower prices or payment schedules on hospital, doctor and other medical bills, helping you save time and money;
• Finding hard to reach specialists, critical illness providers and medical institutions, and coordination of medical record transfers;
• Solving billing and related administrative issues; and
• Accessing community resources.

Patient Advocates do the legwork. We make the phone calls and assist in making arrangements. Simply put, we help to make sure that you get the most from your membership.

This is NOT Health insurance.

*Members are responsible for payment of specific services arranged on a fee-for-service basis that are not covered by an insurance plan. We review the payment options available to you in advance of making arrangements with providers on your behalf. Patient Advocacy does not recommend treatment, nor is it a replacement for any health insurance plan. We do not guarantee that we can achieve specific savings or results.

Online Wellness Website

Health Services Hub is about promoting personal health and fitness through the natural therapies of diet, nutritional supplements, the benefits of exercise, as well as having a healthy attitude to help improve your total quality of life. Your membership offers a comprehensive resource that aims to help members achieve personal health and wellness goals regardless of age, gender or level of fitness. This benefit provides you with the tools to make wellness part of your daily life.

Members will receive access to:

• Daily wellness articles
• Individual home fitness programs
• Assessment calculators
• Disease prevention studies
• Health tips
• Guidance on nutrition, weight loss and exercise The Health Services Hub site is quick, simple and easy to navigate!

Features include:

• Personalized workout programs for all ages and fitness levels
• Unbiased health information from a professional staff
• Daily health tips on nutrition, weight loss, exercise and disease prevention
• Over 4,500 current health and wellness related articles
• Health calculators for easy tracking and self-assessments
• Additional resources pulled together for your benefit.

24/7 Telemedicine

Effective January 1, your benefit is administered by CirrusMD and you will need to create a new profile. Use CirrusMD to connect with a doctor to discuss everything from urgent needs to chronic conditions. With CirrusMD, a trusted doctor is available 24/7 for advice, treatment and more.

Getting the care you need should always be simple.

Now getting care is as easy as chatting with a friend. A trusted doctor is ready to help.

How do I get started?

Connect in seconds from your smartphone or computer – just download the CirrusMD app.

First time users, click here OR download the CirrusMD App to register for your Primary Virtual Care account with CirrusMD. You will need to enter the same email address that you used to register for this member portal. (If you don’t remember which email you used, you can find it in Your Profile)

Already registered with CirrusMD?

Once you have registered, you’re all set! You can easily log in from the CirrusMD App or go to the website.

Download the CirrusMD app today

What is CirrusMD?

CirrusMD is a virtual care program that lets you begin chatting with a doctor in less than 60 seconds, anywhere in the US, at any time.  While we’re chat-first, you can send photos or switch to video whenever you need to.

CirrusMD offers a hassle-free alternative to conventional doctor appointments. Say goodbye to waiting for appointments, taking time off work, or paying for an in person visit. With CirrusMD, you enjoy immediate access to care. Connect with a qualified, licensed doctor in under a minute—no chatbots ever. Plus, you can receive prescriptions and refills if necessary.*

With this benefit, you can:

	Access care 24 hours a day, 7 days a week
	Get help with chronic conditions like asthma, diabetes, or high blood pressure
	Ask questions about general health concerns, urgent care, even mental health
	Fill prescriptions*
	Talk to a doctor about anything, from anywhere

WHEN SHOULD I USE CIRRUSMD?

• Feeling sick, have a minor injury, symptoms have changed, but it’s not an emergency
• Need help managing a chronic condition
• Have general questions about your health or mental well-being
• Want to refill a prescription*
• Not sure where to go for care

*Controlled substances, non-therapeutic and certain other medications may not be available. There may be costs associated with any labs or prescriptions.

VERY IMPORTANT: IN LIFE THREATENING EMERGENCIES, CALL 911 or go directly to the nearest hospital emergency room for treatment. If 911 services are not available in your area, call the local police/fire department or go directly to the nearest hospital or emergency room.

This benefit is not available in WA. This is NOT insurance.